Frequently Asked Questions

Q: How long will my order take to arrive? 🚚 

A: Each order is made just for you! We print, pack, and ship as soon as your order is ready.

• Processing time: 2–3 business days
  • Delivery time (after shipping):
  • USA: 3–5 business days
  • Canada: 5–10 business days
  • Europe: 3–10 business days
  • International: 10–20 business days

✨ Total delivery time = processing + shipping.

Q: Do you ship worldwide?
A: Yep! 🌍 We ship to most countries around the world. If your location doesn’t appear at checkout, message us and we’ll confirm if we can deliver there.

Q: How much is shipping?
A: Shipping is included in every order! 🙌
No extra fees, no surprises at checkout — just one simple price that covers everything.

Q: Will I get tracking information?
A: Absolutely! Once your order ships, you’ll get a tracking link via email so you can keep an eye on its journey to you. 📦

Q: Where do orders ship from?
A: We work with trusted production partners in the US. 

Q: What if my order is delayed or lost?
A: We’ve got your back. If your order seems delayed or goes missing, contact us here  with your order number and we’ll help make it right.

Q: What if there’s a problem with my order?
A: If your item arrives damaged, misprinted, or incorrect, please email us within 7 days with a quick photo. We’ll send a replacement right away — no returns needed.

Q: Can I return or exchange my item?
A: Because each item is custom-made, we can’t accept returns or exchanges for size or color preferences. But if there’s any issue with quality or printing, we’ll fix it fast.

Q: What it's made of:

• 14k white gold finish over stainless steel
• 8mm cushion-cut center cubic zirconia crystal
• 1.2mm accent CZ crystals
• Pendant dimensions: 0.6" (14mm) height / 0.5" (11.6mm) width
• Adjustable box chain length: 16" - 18" (40.64- 45.72cm)
• Lobster clasp

Q: How do I take care of my necklace?

To keep your necklace sparkling like new, follow these simple care steps:

• Remove your necklace before bathing or swimming.
• Avoid direct contact with perfume to protect the finish.
• Keep the piece away from abrasive materials that could scratch the finish.
• When not in use, store your necklace in a jewelry box.
• Gently wipe with a soft cloth to maintain its brilliant shine.

💌 Need more help?

Contact us — we’re here to help!