Shipping policy

Shipping Policy

We partner with a USA-based print-on-demand supplier, to craft and ship your custom items quickly and reliably.

All orders are produced on-demand in St. Petersburg, FL, ensuring fresh, personalized products. Production typically takes 1-5 business days depending on the item (e.g., 1-4 days for most graphic products, 2-3 days for message cards, 3-5 days for engraved items), followed by shipping.

Estimated Delivery Times

Shipping times start once your order ships and exclude production, weekends, and holidays. Times may vary due to carrier delays, customs, or high volume.

Destination Standard Shipping Priority Shipping (USA only, via FedEx)
USA 2-5 business days (USPS) 1-2 business days 
Canada 5-10 business days (DHL DDP—no extra duties) Not available 
Europe/International 5-30 business days (FedEx/DHL) 2-5 business days (select channels) 


Rates are calculated at checkout based on your location and order details. Some products have variable rates—check product pages.

Tracking uploads to your order automatically (available for USA and ~36 countries). International tracking pauses after leaving the USA until customs clearance. We ship from 3360 Scherer Dr Ste A, St. Petersburg, FL 33716.

Important Notes:

  • We are unable to cover lost/stolen packages marked "delivered" by the carrier (unless protected).

  • Customs duties/taxes (if any) are your responsibility outside DDP zones.

  • Delays from weather, carriers, or customs are beyond our control.

Contact us at hey.coordinates@gmail.com with your order number for issues—we'll assist with carrier claims.